Privacy Policy

We collect information you provide directly to us, such as your name, phone number, business details, and any information you share when contacting us or using our services.

When your customers call numbers routed through OcBot, we may collect caller phone numbers, call timestamps, call recordings, transcripts, service addresses, job details, urgency, and other information needed to operate the service.

We may also collect technical and usage information such as IP address, browser type, device information, pages viewed, referral source, and interactions with our website.

We use the information we collect to provide, operate, maintain, and improve our services.

This includes answering calls with AI, extracting lead details, sending SMS notifications, supporting onboarding, troubleshooting issues, preventing abuse, and communicating with you about your account or service updates.

We may also use information for analytics, product improvement, compliance, security, and enforcing our terms.

Calls handled through our service may be recorded, transcribed, summarized, and processed by AI systems in order to answer callers and generate structured lead details.

By using the service, you acknowledge that your business is responsible for providing any notices or obtaining any consents required by applicable law for call recording, call monitoring, and AI-assisted interactions.

We may use trusted service providers such as telephony, hosting, analytics, and AI infrastructure vendors to help deliver the service.

We use SMS to send lead notifications, operational updates, and service-related messages. Standard carrier messaging and data rates may apply.

By providing your phone number and checking the consent box on our registration form, you explicitly opt in to receive SMS messages from OcBot at the number you provide. Consent is not a condition of purchasing any goods or services.

You can opt out of SMS communications at any time by texting STOP to the originating number. After opting out, you will receive one final confirmation message. For assistance, text HELP. Customer support is also available at 1 213-254-8149.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information for money. We may share information with vendors and service providers that help us operate our business and deliver the service.

We may also disclose information when required by law, to respond to legal process, to protect our rights, to investigate fraud or abuse, or in connection with a merger, acquisition, financing, or sale of assets.

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the type of information, the nature of the service, and legal or operational requirements.

We use reasonable administrative, technical, and organizational measures to protect information. However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

To make a privacy-related request, contact us using the contact information below. We may need to verify your identity before fulfilling certain requests.

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date on this page and may provide additional notice where appropriate.

If you have questions about this Privacy Policy or our data practices, contact OcBot at 1 213-254-8149.